FCC Helping Customers Deal with Robocalls
The Federal Communications Commission (FCC) is clearing every obstacle on the way for customers to demand Robocalls blocking services from their phone companies.
This is a new development that stems out of many complains channeled to the commission. Records show that FCC received up to 200,000 complaints about Robocalls in 2014 and topped the list of complaints they received over the period.
Catherine Larson from Sandy Hook is a good example of disgruntled customer who will do anything possible to get rid of the Robocalls. She says they are annoying and has a first-hand experience of that. Recently, she told her story to the state capitol. “We started getting between seven and nine Robocalls a day. It was to the point we stopped answering the phone. If it was a friend of ours they knew enough to leave a message or call our cellphone,” she said.
It is the plight of such customers that FCC Commissioner Jessica Rosenworcel pointed out they are trying to address in the best way possible. The commission has now taken a firm decision that will see phone companies being able to block the calls. “We want to put pressure on the telephone companies to make this available because it’s a ‘green light’ for this technology going ahead and we want to make sure consumers benefit from it,” she told News 8.
Chuck Bell from the Consumer Union was in agreement and welcomed the move by FCC saying it is timely and helpful to customers. “It’s time for the phone companies to step up and stop dragging their feet and make free Robocalls blocking technology available to customers so that they can finally get the relief they deserve.” Service providers are yet to make a formal comment on the directive but its expected some will try to resist the move by FCC.
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Rules and Resources for Dealing with Unwanted Calls and Texts